CREATING GOODNESS SINCE 2013
Our Story Begins with a Girl
My name is Sahar Wahbeh and I am the founder of Dumyé. I have been a designer for more than a decade, from NYC to Dubai, working on everything from developing brands for resort islands to designing boutique packaging for personal care products. But the story of Dumyé begins after this designer became a mom to an enchanting little girl.
It was the holidays and I wanted to gift her a really special doll – you know that one toy that would become symbolic of her childhood. Nothing I found captured my heart, so after a trip to NYC’s garment district I dusted off my mom's vintage sewing machine, made a work space out of an old ping pong table and got to it. And I guess I just never stopped.
Dumyé has come to be a way for me to share with my daughter, what she most needs to know: marry your passions with your life's work, find the courage to fulfill your potential, respect Mother Nature, show compassion for your fellow man and understand that the real gift in life is in the giving.
My hope is that the lessons I wish to teach her will be the lessons we impart to all our children and that together we will leave them to a world that is better than the one we were born to. Welcome to the journey.
LEARN ABOUT OUR KARMIC GOODNESS PINKY PROMISE HERE
While our products are painstakingly hand-crafted, their true beauty lies within; because the values that drive our business are the same ones that steer our homes. When you purchase a Dumyé doll, it literally sets off a chain reaction of good.We think that’s pretty awesome and after you read the next page, we think you will agree.
Shipping & Returns
How long until my order ships?
All items ship within 72 hours with the exception of our Personalized Designer Dolls, which can take up to 2 weeks, as they are made to order.
After my order ships, how long does it take to get to me?
Within the United Arab Emirates it takes 1-2 days and internationally it takes 3-5 days. Most of our international orders ship via FedEx. You will receive a tracking number by email once the courier has collected your order from our studio.
Where does my doll ship from?
All our dolls are handmade in the United Arab Emirates and ship from there.
Will I have to pay customs and duty charges?
Please be advised that international orders may incur a customs or duty charge upon entering your country. These charges are determined and paid to your government. Dumyé does not have any control over these charges. Please touch base with your countries customs office for more details. While we cannot guarantee it, historically speaking dolls shipped to the USA have not incurred any additional charges upon entering the country.
Can I return my order?
We want you to be super happy with your doll. If you're not, we would like the opportunity to make it right. You may return any order within 14 days of receiving it. Send us an email to firstname.lastname@example.org
and we will let you know what needs to happen next. Shipping is nonrefundable. Please note, our Personalized Designer Dolls and any doll that has been personalized with a monogrammed heart has been made just for you and is not eligible to be returned. If your order is defected please except our apologies and send us an email to email@example.com
with a picture of the defect, so we can swiftly make things right.