Customer Service

Shipping

How do I track my order?
Once your order has shipped, we will send you an email with your tracking number and a link to our shipping partners so you can check the status of your package. You can track your package here

Where do you ship?
We ship internationally to numerous countries. If your country is currently not listed and you would like us to add a shipping option for your country let us know.

Please note Dumyé is unable to ship dolls to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with UAE law.

Do I have to pay import duties/taxes/customs if I live outside the United Arab Emirates?
Please be advised that international orders may incur a Customs or duty charge. Dumyé does not have any control over these charges and is unable to advise what they will be. Customs and duty charges are based on a country’s import regulations and policies. For additional information, we recommend contacting your country’s Customs office. 

How long does it take for my order to ship once it has been placed?
Each doll is made to order so it can take up to 2 weeks for your order to ship out, sometimes longer during the holiday season. 

I made more than one purchase this month. Can they ship together?
Yes! Just drop us an email at hello@dumye.com to let us know you would like us to consolidate your orders. Please note that multiple orders may ship together but will still be posted on your credit card statement separately.

Payment

What payment options do you have?
We accept Visa and Mastercard credit/debit cards, as well as Paypal. All transactions are made in USD. We also accept COD in the United Arab Emirates, Saudi Arabia, Kuwait, Qatar and Bahrain.

Returns

Can I modify my order?
You have 24 hours, from the time you placed your order, to make changes or cancellations. After that, we get to sewing your little treasures.

What is your return policy?
We want you to be happy with your purchase. If you’re not, we would like the opportunity to make it right. Just let us know within 7 days of receiving your doll. As our Limited Edition dolls are all custom made to your specifications, we are unable to accept returns. Any refunds made for other products will be done only through the Original Mode of Payment.

It is important to remember that our dolls are made by hand and are not absolutely identical in shape, color and size to the pictures seen on our website. These variations are not imperfections but actually what gives each handmade doll it’s own unique character.

FAQ

Is Dumyé a non-profit organization?
We are a for-profit company with a giving heart.

How can my orphanage become a beneficiary of your giving program?
Get in touch with us, let us know a little about your organization and we will get back to you as soon as we can.

What does Dumyé mean?
The name Dumyé was inspired by the classical Arabic word for ‘doll’, doomya.

How do I care for my doll?
Machine-wash your doll on the delicate cycle, in a garment bag. Use cold water only. Dry the doll flat. DO NOT put it in the dryer.

Contact

There are a few ways to get in touch with us. Find out more here