The Karmic Goodness® Pinky-Promise
While our Dumyé products are easy on the eyes, their true beauty lies within; because the values that drive our business are the same ones that steer our homes. We're manifesting all the good stuff. When you purchase a Dumyé doll you can feel good knowing that your purchase literally sets off a chain reaction of good. I think you'll agree, it's pretty awesome.
We Respect Mother Nature
We incorporate natural, organic and sustainable materials into all of our products. With timeless design and quality craftsmanship our dolls are made to last. We want what’s best for our children’s health and our earth’s wellbeing.
We Show Compassion For Our Fellow Humans
The making of our goods is always ethical and whenever possible we support underprivileged women with economic opportunity. Success is sweetest when it is shared.
We Give Deeply
We give underprivileged children access to play, create and express themselves in a safe and nurturing environment through the doll making workshops we host in the most vulnerable communities. These workshops offer us all an opportunity to spread our maternal wings to the children who need it most.
It is Dumyé’s mission to bring love and light into the lives of both our children and the underprivileged children who aren't being fully accounted for. Ultimately our goal is to leave our children to a world better than the one we were born to. By driving our mission and keeping our Karmic Goodness® Pinky-promise we are on our way to doing just that. At the end of the day, it is all the little decisions, seemingly insignificant, we make along life's way that will one day get us there.
Shipping & Returns
How long until my order ships?
All items ship within 72 hours with the exception of our Personalized Designer Dolls, which can take up to 2 weeks, as they are made to order.
After my order ships, how long does it take to get to me?
Within the United Arab Emirates it takes 1-2 days and internationally it takes 3-5 days. Most of our international orders ship via FedEx. You will receive a tracking number by email once the courier has collected your order from our studio.
Where does my doll ship from?
All our dolls are handmade in the United Arab Emirates and ship from there.
Will I have to pay customs and duty charges?
Please be advised that international orders may incur a customs or duty charge upon entering your country. These charges are determined and paid to your government. Dumyé does not have any control over these charges. Please touch base with your countries customs office for more details. While we cannot guarantee it, historically speaking dolls shipped to the USA have not incurred any additional charges upon entering the country.
Can I return my order?
We want you to be super happy with your doll. If you're not, we would like the opportunity to make it right. You may return any order within 14 days of receiving it. Send us an email to firstname.lastname@example.org
and we will let you know what needs to happen next. Shipping is nonrefundable. Please note, our Personalized Designer Dolls and any doll that has been personalized with a monogrammed heart has been made just for you and is not eligible to be returned. If your order is defected please except our apologies and send us an email to email@example.com
with a picture of the defect, so we can swiftly make things right.