Gifting A Doll With Purpose

July 30, 2013

This little Lady was sent as a loving gesture from one best friend to another.

After we noticed she was being sent as a gift, we offered to write in the Purpose Pocket on the giver's behalf. What we heard back was a beautiful story of friendship, gratitude and above all, love. In the end, an unsuspecting friend received a truly personal gift.

If you are sending a doll directly to its recipient and would like us to write in the Purpose pocket on your behalf, let us know. All you have to do is respond to your order confirmation with the special message. It should be less then 200 characters so that it fits nicely on the cloth.

Need a little inspiration as to what to write? You can find some here or on our Pinterest board 'Purpose Pocket Inspiration'.

If you were to send a doll to someone special in your life today, what would you write in the Purpose Pocket? We would love to read your heartfelt, funny, inspiring words in the comments section below.




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Shipping & Returns

How long until my order ships?

All items ship within 72 hours with the exception of our Personalized Designer Dolls, which can take up to 2 weeks, as they are made to order.

After my order ships, how long does it take to get to me?

Within the United Arab Emirates it takes 1-2 days and internationally it takes 3-5 days. Most of our international orders ship via FedEx. You will receive a tracking number by email once the courier has collected your order from our studio.

Where does my doll ship from?

All our dolls are handmade in the United Arab Emirates and ship from there.  

Will I have to pay customs and duty charges?

Please be advised that international orders may incur a customs or duty charge upon entering your country. These charges are determined and paid to your government. Dumyé does not have any control over these charges. Please touch base with your countries customs office for more details.  While we cannot guarantee it, historically speaking dolls shipped to the USA have not incurred any additional charges upon entering the country.

Can I return my order?

We want you to be super happy with your doll. If you're not, we would like the opportunity to make it right. You may return any order within 14 days of receiving it. Send us an email to hello@dumye.com and we will let you know what needs to happen next. Shipping is nonrefundable. Please note, our Personalized Designer Dolls and any doll that has been personalized with a monogrammed heart has been made just for you and is not eligible to be returned. If your order is defected please except our apologies and send us an email to hello@dumye.com with a picture of the defect, so we can swiftly make things right.