Off To Change Someone's World

June 12, 2013

Today we shipped out our first dolls and they went from one end of the world to the other: America, Australia, Hong Kong & the United Arab Emirates. 

Although each of our 6 dolls captured someone's heart, quite a few of our fans fell for She-roe! How could we blame them? She is a powerful beauty.

You probably wouldn't be too surprised to know that there were lots of mommies and aunties personalizing dolls for little girls in their life BUT we also had godfathers and grandfathers taking part. It's heart warming to see the guys getting in touch with their more sentimental side.

All the love, support and enthusiasm for Dumyé's mission has been so beautiful to witness. It is because of you, that in such a short period of time, an impressive amount of underprivileged children will be receiving a doll to make their own.

Thank you! xo

PS - The little girl in the picture above is our biggest helper... here she is helping us carry some of the dolls to the post office.




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Shipping & Returns

How long until my order ships?

All items ship within 72 hours with the exception of our Personalized Designer Dolls, which can take up to 2 weeks, as they are made to order.

After my order ships, how long does it take to get to me?

Within the United Arab Emirates it takes 1-2 days and internationally it takes 3-5 days. Most of our international orders ship via FedEx. You will receive a tracking number by email once the courier has collected your order from our studio.

Where does my doll ship from?

All our dolls are handmade in the United Arab Emirates and ship from there.  

Will I have to pay customs and duty charges?

Please be advised that international orders may incur a customs or duty charge upon entering your country. These charges are determined and paid to your government. Dumyé does not have any control over these charges. Please touch base with your countries customs office for more details.  While we cannot guarantee it, historically speaking dolls shipped to the USA have not incurred any additional charges upon entering the country.

Can I return my order?

We want you to be super happy with your doll. If you're not, we would like the opportunity to make it right. You may return any order within 14 days of receiving it. Send us an email to hello@dumye.com and we will let you know what needs to happen next. Shipping is nonrefundable. Please note, our Personalized Designer Dolls and any doll that has been personalized with a monogrammed heart has been made just for you and is not eligible to be returned. If your order is defected please except our apologies and send us an email to hello@dumye.com with a picture of the defect, so we can swiftly make things right.