Say Please, Say Thank You

January 18, 2014

These pictures make my heart smile! Thank you Sarah for sharing them with us. I hope 'S' and She-Roe will be life long friends. It looks like they are off to a good start.

"Happy New Year! I wanted to share some photos of our daughter with her beautiful doll - we all love her so much we can't thank you enough she's so special." - Sarah & Scarlett, Australia

I love the message Sarah left for her daughter in She-Roe's Purpose Pocket. "Say Please, Say Thank You". These simple words will take Scarlett far in life.

We love receiving your letters and pictures. If you too would like us to feature your story on the Dumyé blog please send them here or tag us in your Instagram pictures so we can be sure to catch all the cuteness.

 




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Shipping & Returns

How long until my order ships?

All items ship within 72 hours with the exception of our Personalized Designer Dolls, which can take up to 2 weeks, as they are made to order.

After my order ships, how long does it take to get to me?

Within the United Arab Emirates it takes 1-2 days and internationally it takes 3-5 days. Most of our international orders ship via FedEx. You will receive a tracking number by email once the courier has collected your order from our studio.

Where does my doll ship from?

All our dolls are handmade in the United Arab Emirates and ship from there.  

Will I have to pay customs and duty charges?

Please be advised that international orders may incur a customs or duty charge upon entering your country. These charges are determined and paid to your government. Dumyé does not have any control over these charges. Please touch base with your countries customs office for more details.  While we cannot guarantee it, historically speaking dolls shipped to the USA have not incurred any additional charges upon entering the country.

Can I return my order?

We want you to be super happy with your doll. If you're not, we would like the opportunity to make it right. You may return any order within 14 days of receiving it. Send us an email to hello@dumye.com and we will let you know what needs to happen next. Shipping is nonrefundable. Please note, our Personalized Designer Dolls and any doll that has been personalized with a monogrammed heart has been made just for you and is not eligible to be returned. If your order is defected please except our apologies and send us an email to hello@dumye.com with a picture of the defect, so we can swiftly make things right.